RBI Governor Sanjay Malhotra instructed banks to avoid repeated KYC document requests from customers, emphasizing the use of ...

Citing statistics, he noted that complaints filed under RBI’s Integrated Ombudsman Scheme have grown at a compound annual ...

Reserve Bank of India (RBI) governor Sanjay Malhotra has pulled up banks and financial institutions for masking customer ...

Reserve Bank of India Governor Sanjay Malhotra came down heavily on regulated entities like banks and non-banking financial ...

India's central bank-regulated entities can leverage artificial intelligence internal controls to address consumer complaints ...

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

According to the RBI data, during 2023-24, the Centralised Receipt and Processing Centre and Offices of Reserve Bank of India ...

RBI Governor Sanjay Malhotra expressed concerns over the rise in customer complaints and urged bank and NBFC management to ...

Speaking at the annual conference of RBI Ombudsmen on Monday, Malhotra highlighted concerning statistics showing that ...

RBI Governor Sanjay Malhotra asked banks to avoid calling customers repeatedly for ‘know your customer’ (KYC) documents.

RBI Governor Sanjay Malhotra urges banks to streamline KYC processes and enhance customer service. He criticized repeat ...