AI that interviews your customers, builds your PowerPoint, and tells you what to do next — that’s the $27M bet Sequoia is ...

Fiserv, a Fortune 500 fintech firm, has adopted AI-powered surveys to improve customer experiences.It can now solve for ...

Observe.AI’s VoiceAI agents are built to handle a wide range of customer service inquiries, from frequently asked questions to more ... a human agent. The voice AI space is becoming increasingly ...

Mike Clifton, CIO turned CEO of the global customer solutions business, offers advice to CIOs on how to get started with AI.

As organizations strive to become more customer-centric, Voice of Customer platforms have become essential tools for capturing and acting on feedback across multiple channels. Enterprises in ...

This allows Humana to more quickly provide answers to questions that were ... near real-time feedback on customer and employee insights and stress predictors to voice-of-the-customer innovations ...

In 2025, customer service is experiencing a significant transformation due to the integration of advanced technologies like ...

In terms of definition, customer experience management software is a technology that allows the organization to manage their interaction with the customers both current and future one. Growing ...

Recho, which develops and provides voice AI solutions, announced on March 31 that it has raised a total of 120 million yen from East Ventures and W fund as lead investors, along with the UTokyo ...