Company-wide KPIs focus on the overall business health and performance. These types of KPIs are useful for informing management of how operations stand in the company as a whole. However ...

KPIs solve this problem ... For each core process, brainstorm three types of metrics. Input metrics are the activities that feed the process, such as cold calling for a sales team.

One chapter on data management covers best practices for KPI determination across data types, hardware and software, data quality, preparation, and aggregation. Another chapter discusses KPI ...