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Fixing Payroll Problems: A TQM Case Study in Human Resources
A large, Indian, fast-moving consumer goods company had completed successful total quality management (TQM) projects to ...
Harvard Business School9y
Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation
Beer, Michael. "Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation." Decision Sciences 34, no. 4 (fall 2003).
Harvard Business School10y
Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption
Gulati, Ranjay, James Westphal, and Steve Shortell. "Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption." Administrative Science ...