Shopify (SHOP) , which helps online retailers sell products and manage operations, has made significant changes in its workplace in recent years, especially after a startling discovery. Since 2022, the company has deployed a series of quiet layoffs in its customer service department;

Shopify CEO Tobi Lutke shared an internal memo on X on Monday that stressed the importance of using AI effectively in daily tasks. In fact, he wrote, using AI is now a “fundamental expectation” of Shopify employees.