In this edition of Tech Talk, Harvinderjit Singh Bhatia, Co-founder & CEO, Radiowalla, shares insights into how brands ...

One area that may drastically improve consumers’ satisfaction with customer service: AI-powered bots that can act as a ...

The survey found that 82% of respondents believe that retailers that embrace AI will develop a competitive edge over those ...

According to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study,SM released today, this counterintuitive improvement in bank customer satisfaction is the direct result of concerted bank ...

The retail industry is undergoing a quiet but powerful revolution, driven by data analytics. Today, businesses are no longer ...

Ashok Chandra, new MD and CEO of Punjab National Bank, emphasizes customer service, retail lending, and selective corporate ...