NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

This could be as important as the traditional Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. It gauges another level of customer satisfaction that most have not considered.

William Arruda covers personal branding, leadership, and careers. Net Promoter Score® is a tool that’s traditionally used to measure a company’s customer loyalty. It’s a two-question survey ...

PORTLAND, Ore., Feb. 04, 2025 (GLOBE NEWSWIRE) -- ClearlyRated, the leading provider of client, talent, and employee satisfaction surveys and service quality benchmarking for staffing firms, announced ...

Around 201 mutual funds have offered less return than the average return offered by NPS schemes in the last ... one needs to look at the index/benchmark returns. These benchmarks serve as a ...

According to ClearlyRated's latest survey data, 2025 Best of Legal winners have a Net Promoter® Score 90% higher than the industry average. Fewer than 1% of all law firms in the U.S. and Canada ...