Nick Viall is in awe of how his wife, Natalie Joy, handles calls with customer service agents. "Every household has their ...

Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, ...

You must be alert to your desired outcome from each conversation and what you hope your partner will take away from it ...

Shifting to more proactive service, the team now spends 14% of its time calling customers to build loyalty, according to CEO ...

To maximize the impact and streamline data collection, Orange collaborated with Gofiled, an emerging startup from the Orange ...