Gupta, Sunil, and Valarie Zeithaml. "Customer Metrics and Their Impact on Financial Performance." Special 25th Anniversary Issue. Marketing Science 25, no. 6 (November–December 2006): 718–739.

The secret to leadership impact is positive relational energy ... Job performance Task performance Service performance Creativity Customer service engagement 3. Followers’ positive relational ...

What’s the significance of Microsoft in modern business and tech history? For the past several months, in the course of reporting GeekWire’s Microsoft@50 series, we’ve asked variations of that ...

A leader can have an impact regardless of their role. An individual contributor can play an outsized role in developing and displaying leadership skills that make a difference for the people ...

In a wide-ranging conversation with me, Piyush Gupta of DBS Bank reflects on defining leaps of his life and the enduring legacy he leaves behind.

House of Harley-Davidson hosted a customer appreciation event on Saturday ... forward after a recent shake-up to the motor company's leadership caused uncertainty. The company said in a U.S ...