An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of this ...

From Gen Z on up, we can’t afford to disengage from the policy discourse any longer. It's not always exciting, but it's ...

Tariffs, AI governance and cybersecurity policy, as well as questions about the effectiveness of DOGE, were hot topics at the ...

The global IT services company — which employs about 799,000 staffers — will start to “sunset” its diversity policies, ...

Reading Andy Kessler’s column “How to Spend $1 Million in a Hurry” (Inside View, Feb. 3) brought back memories. I was in a similar position in a military squadron in 1984. Our yearly budget ...