The Register reports that it saw an internal policy document for HP’s support team in the United ... if you can even get a real person in a chat window instead of an AI chat bot.

Reminders at the fifth, tenth and thirteenth minutes repeat the ‘high volume’ notice, reminding customers of online support alternatives. HP reportedly said in an internal memo it is ...

"To quickly resolve your issue, please visit our website support.hp.com to check out other support ... give up and move to social channels or live chat. For some Reg readers, 15 minutes might ...

Hewlett Packard has reportedly revoked a controversial policy decision to make customers wait 15 minutes on support ... or live chat. According to the report, several employees at HP were unhappy ...