The unified communications landscape continues to get shaken up this year as call center software provider Genesys Telecommunications unveiled plans Wednesday to acquire rival Interactive ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has been positioned as a Leader in the IDC MarketScape: Worldwide Conversational ...

Siebel Systems quickly called a teleconference Monday to explain the changes to analysts and press. On the call, opened by CFO Ken Goldman, and joined by Lawrie and Executive Vice President David ...