Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Teknowledge, a global company providing expert ...

Sebastian Tietz, Head of Business Development, Mitel, said: “With Genesys Cloud, we can now support large enterprise customers pursuing a cloud-first CX strategy through a comprehensive platform ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

By adding broad public social media listening, the company expands the Genesys Cloud platform’s existing capabilities beyond direct messaging to unlock deeper understanding of consumer sentiment that ...

One area that may drastically improve consumers’ satisfaction with customer service: AI-powered bots that can act as a ...

Social media has become an increasingly vital yet underutilised channel for organisations to build relationships with their ...

By adding broad public social media listening, Genesys expands the Genesys Cloud platform beyond direct messaging to unlock deeper understanding of consumer sentiment. Organizations can unify customer ...

For many years now while traveling to new destinations, finding places to hangout we rely on Google Maps. However, Genesys ...

Genesys has announced new AI capabilities for supervisors in Genesys Cloud. These innovations help organizations automate ...

The gaming industry is evolving at an unprecedented pace, with new technologies and innovative approaches shaping the way games are designed and developed. The United States has emerged as a global ...

Genesys Cloud Social unlocks real-time insights from social media, fueling AI-driven, end-to-end, personalized customer experience orchestration Genesys®, a global cloud leader in AI-Powered ...