Naira Velumyan, Ph.D., Communication/Relationship Coach, Etiquette Expert, Founder of the Academy of Social Competency.

Listening is critical to building trust. Most of our listening focuses on getting information we need. This article discusses ...

Paying attention to it matters, and can drive better results. Our submission is inspired by what happened at Coca-Cola Brazil,during the first months of the Covid-19 pandemic in Q2 2020, when a ...