While this has been the case for the last several years, its importance continues to grow in tandem with increasing expectations around customer experience. As a result of employees’ abundant ...

Late last year, Comcast eliminated an unspecified number of technical positions associated with its customer experience ... of its employees. This article, Charter to lay off 1,000 Spectrum ...

Spectrum Designs is a Port Washington custom apparel and products business with 75 employees -- more than half of which are on the spectrum. "To me, spectrum means acceptance. It's incredible.