In 2025, customer service is experiencing a significant transformation due to the integration of advanced technologies like ...

I love sales and more so electronic banking sales. In a fast-changing world, selling e-products is such a great opportunity ...

Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand personalized and consistent support across every channel—yet high ...

Solar software provider Bodhi has announced the launch of Bodhi AI Assistant — a 24/7 virtual support agent that blends ...

Enterprise Times participated in a roundtable discussion facilitated by AnywhereNow at the Savoy Hotel in central London.

At the ABC 360 Conference, Catherine Kuhlmann drove home a powerful truth: no one in EMS is exempt from the responsibility to ...

MORE than 6,000 employees of Prasarana Malaysia Bhd are being upskilled through a programme organised by the public transport ...

The customer service landscape is experiencing a revolution—driven by automation and generative AI. While traditional ...

Tim’s bits: In today’s tariff turbulent business environment, delivering a superior customer service experience is key for sustained profitability. The elements of customer service I have described ...