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ODR是个啥,一起来看看吧——12315投诉举报小知识
ODR是Online Dispute Resolution的简称,中文意思就是在线消费纠纷解决。为适应“互联网+消费纠纷处理”的要求,市场监管总局在全国12315平台建设了在线消费纠纷解决(Online Dispute Resolution,以下简称“ODR”)系统。
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