Then click to Settings. This is the gear-shaped icon just above the power button ... Use one of the following methods to identify/install the appropriate printer driver: In the drop-down menu for ...

Alternately, press Win+x to call the Power User Menu. Select Settings ... Click on your desired printer, then click Manage.

then you need to check your printer settings. Suppose your page is set up to print in grayscale, then it will only print in black and white. Follow the below steps to check the printer settings.