Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Customer dissatisfaction is like an invisible water leak: it silently erodes a company's foundation, creating deficits far ...

a marketing professor at the Warwick Business School. "Value is added by way more than what we would call objective product features." The glut of customer surveys has created an additional ...

Opinions expressed by Forbes Contributors are their own. I am a Customer Experience Futurist, Author and Keynote Speaker. Survey response rates are dropping because customers feel brands don’t ...

UK car dealerships survey has revealed dealer business priorities and the industry’s key challenges. The survey found ...

Looking ahead, 81% of laundry owners surveyed believe their 2025 overall business will be better than 2024’s. The remaining ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Released earlier on Friday, one day before the Union Budget 2025-26 is due to be presented in the Lok Sabha, the Economic Survey 2024-25 took a deep dive into the world of artificial intelligence (AI) ...