A Kuwaiti citizen was compelled to confess to insulting a customer service representative after being shown a recorded clip ...

As a serial entrepreneur for decades, I’ve worn almost every hat imaginable: marketer, bookkeeper, social media manager, ...

The court heard the “f..off” incident happened towards the end of a night shift in the early hours of January 27th last when ...

NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care ...

Declining quality of care, increased fees and serious customer service issues at Optum-owned health care facilities were ...

T-Mobile will now use your phone and the T Life app for all in-store transactions, but there's a simple trick that will get ...

Is this the experience you want for your customers? Understanding what the best customer service journey looks like can be challenging. With so many tools and services available—not to mention ...