Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, according to a framework proposed by researchers in the Penn State School of ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Jodi Daniels is a privacy consultant and Founder/CEO of Red Clover Advisors, one of the few Women’s Business Enterprises focused on privacy. Like most technologies, AI is a double-edged sword.

Benchmark 2025, industry leaders, analysts, and media are taking notice of the data-driven rankings that provide a comprehensive look at customer experience in the U.S. quick-service restaurant ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

The report finds that positive customer experiences have a greater impact than negative ones, reinforcing CX as a critical business differentiator. After a great service interaction, 70 per cent of ...

The ServiceNow Customer Experience report analysed the widening gap between rising customer expectations and the reality of service delivery. It surveyed 5,000 Indian consumers and 204 Indian customer ...

In a significant move for Pakistan’s banking sector, BankIslami, one of the leading Islamic financial institutions in ...

Australia’s biggest superannuation funds are promising to clean up their act in the wake of a scathing review.