Instead, organizations should begin to equate their partner experience with their customer experience. When partnering with system integrators, affiliates, resellers and other third-party ...

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Today’s business landscape isn’t defined just by products or pricing—it’s ...

Pull&Bear has opened a revamped version of its Oxford Street flagship, showcasing a store design that blends advanced ...

The term “customer experience” is searched over a million times a month worldwide, according to Google. A cursory search on Amazon for books brings back more than 6,000 titles on the topic. We’ve even ...