Negotiating includes strategies for introducing, elaborating, and changing conversational topics. Turn-taking involves analyses of speaking vs listening time, use of contingent queries and feedback ...

Aknin, Lara B., Elizabeth W. Dunn, and Michael I. Norton. "Happiness Runs in a Circular Motion: Evidence for a Positive Feedback Loop between Prosocial Spending and Happiness." Journal of Happiness ...

Yeomans, M., J. Minson, H. Collins, H. Chen, and F. Gino. "Conversational Receptiveness: Expressing Engagement with Opposing Views." Organizational Behavior and Human ...

Info-Tech Research Group's newly released 2025 Conversational AI Data Quadrant Report identifies top virtual assistant platforms based on insights from 471 verified users' feedback on the firm's ...

AI is revolutionizing how businesses capture and act on customer feedback. From conversational analytics to hyper-personalization, companies are redefining how they listen and respond to customer ...