High maintenance clients drain resources but can transform your business. Learn 5 strategies to handle demanding clients ...

Yet, many professionals still underestimate the importance of strategic networking. They assume that their work will speak ...

And sometimes, managing one client relationship comes at the expense of another. When that happens, you may want to rethink which customers are core to your business, and which you might have to ...

In this course, students are expected to learn about and/or use a range of tools and techniques including ePortfolios; project management tools; client relationship management tools; and digital ...

Take action on opportunities to deepen relationships with clients and attract new prospects, compare your client engagement strategy with your peers, and benchmark your business model against the ...

Meanwhile, the business development team at the competing construction firm, XYZ Construction Inc., believes it has a ...

Martinez-Jerez, Francisco de Asis, Robert S. Kaplan, and Katherine Miller. "Infosys' Relationship Scorecard: Measuring Transformational Partnerships." Harvard Business School Case 109-006, July 2008. ...

If you missed the opportunity to get your clients' contact preferences at the start of the relationship ... not for business, but 'just because,' could be the highlight of your client's week." ...

Customized counsel reinforces certainty and builds the relationship. Ethics play a gigantic part in building belief. Sub-brokers must continuously act in their client’s best interests and dodge ...

CPA personal financial planners’ ability to discern the story inherent in a client’s tax returns brings unique value to the ...