If brands are going to stand out in an increasingly competitive marketplace, they need to make customer experience the focus ...

Customer experience means engagement. Optimizing these engagements means strengthening all areas of the journey from branding to purchasing and post-purchase loyalty opportunities. In the coming ...

How will your mission statement be displayed? Elements of your business, such as live virtual receptionist services, make up part of the branding experience. Exceptional customer service via this ...

When brand experience and customer experience are improved together, firms can achieve up to 3.5x revenue growth and drive higher customer retention and loyalty According to Forrester’s (Nasdaq ...

Special PR has appointed Jessica McColl as its new head of brand experience. Bringing over two decades of creative and ...

CAMBRIDGE, Mass.--(BUSINESS WIRE)--According to Forrester’s (Nasdaq: FORR) Brand And Customer Experience Together Power Growth research report, a strong brand experience (BX) and customer ...

In today’s fast-evolving automotive market, orchestrating a seamless brand experience is key to building lasting customer loyalty. With the online car retailing sector projected to generate £3. ...