By Gaurav Juneja Customer experience (CX) is evolving from simple interactions to more fluid, outcome-driven engagements.

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

For executives looking to elevate their customer experience strategy, integrating communications into the core customer ...

Customer reviews today are more than just ... shown that consumers are more likely to leave negative reviews after a bad experience than they are to leave positive reviews after a good experience.

These courses focus on why people buy and use goods and services and how those decisions impact companies ... or lost based on a good or bad customer service experience. Customer service has ...

The CMSWire IMPACT Awards celebrate exceptional work in the fields of customer experience and the digital customer journey. The most prestigious award is the Customer Experience Leader of the Year.