How to return an Amazon package. To start a return, head to your recent orders and select the item that you want to return.

Can you get a refund or discount? According to Amazon's terms and services, if you ordered with a delivery guarantee, you can get a refund on any shipping fees associated with that order.

In a viral TikTok video, a customer admits that she told Amazon she didn’t receive her order so that she could take advantage of its refund policy, sparking debate among users in the comments.