On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

A China-based company that sells $500 million a year in tools and appliances on Amazon has been accused of manipulating its customer product reviews — and competitors gripe that Amazon has been ...

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help them decide if they want to make a purchase.

Artificial intelligence (AI) is going to radically transform the retail sector and could result in the creation of new ...

Customer reviews are one of Amazon's most valuable features. Before ever actually paying for a product - be it a $300 RoboVac or a $13 all-natural cleaner - we have access to sometimes thousands ...

Shop early Black Friday deals at Amazon. Customer reviews are one of Amazon's most valuable features. Before ever paying for a product, be it a $300 RoboVac or a $13 all-natural cleaner ...

International Business Times Trust in e-commerce depends on clean customer reviews. Amazon has taken steps against review manipulation, but accusations of vendors gaming the system point to a ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Whatever your inquiry, there are several options for getting in contact with Amazon's customer service desk. Here's how to browse and find the method of your preference. Start the day smarter.

Note that this review covers the second-generation Kindle Oasis launched in 2017, which has since been replaced by a slightly tweaked 3rd-gen model. Keep your eyes on Amazon Prime Day deals for ...