RingCentral debuts AI phone agent for automating business calls
RingCentral Inc. today debuted an artificial intelligence agent that companies can embed into their phone systems to automate ...
RingCentral Transforms Customer Communications with New AI Receptionist
RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications, today introduced RingCentral AI ...
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Never miss a call again with RingCentral AI Receptionist
Transform your business with RingCentral's AI Receptionist: 24/7 call handling, intelligent routing, and natural conversations without a phone tree.
AI Chatbots Are Ready to Talk to Customers. Sort of.
Bret Taylor, CEO of Sierra and chairman of OpenAI, says AI agents will one day be the entire customer experience.
This New AI Search Engine Has a Gimmick: Humans Answering Questions
A new AI-powered search engine called Pearl is launching today, with an unusual pitch: It promises to connect you with an actual human expert if the AI answer sucks. WIRED gave it a spin.
ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
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Google’s new feature uses AI to call businesses on the phone for you
Hate calling people on the phone? Google will do it for you. Google is testing out a new tool that allows artificial intelligence ... you’d select it and answer a series of questions — such ...
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automated attendant
An automated attendant is a telephone answering system that eliminates the need for a human switchboard operator. The automated attendant (AA) delivers a programmable voice menu: "for sales ...
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For dispatch centers, AI can be useful, but never replace ‘the human factor’
AI can’t pick up the nuance of a voice on a phone like a human can. AI can’t develop intuition, the gut instinct that law enforcement and responders often use as a clue. Responders at the ...