Japan's Cabinet on Tuesday approved an amended bill requiring companies to adopt protective measures against overbearing or abusive behavior ... slang term for customer harassment.

Reader: I’m on the customer support team for a website ... together to collect and present all instances of the troll’s ...

has implemented a new system that automatically transmits dashcam footage to the head office whenever a driver triggers an alert during an encounter with an abusive customer. These efforts are ...

Chronically abusive behavior isn't just occasional bad moods — it’s a pattern of control, manipulation, and isolation that can leave you feeling worthless and alone. While some mistakes in ...

A wide range of service sector workers, including bus drivers, restaurant servers, call center operators and local government employees, have reported abusive customer behavior. Currently ...

She added that Amazon has programmes and resources in place for employees who deal with a “difficult” or abusive interaction, and that CSAs can terminate a customer conversation if a warning ...