It lists three factors to define "harassment by customers." First, the abusive acts and words are made by customers, business partners, facility users and other involved individuals. Second is ...

Some small companies have closed down because of the boorish and even violent behavior of certain customers. Harassment, abuse and unreasonable demands from customers have become such a problem in ...

In today’s fast-paced service economy, frontline employees bear the brunt of customer interactions. However, a recent survey ...

Tokyo’s ordinance to protect businesses and staff in shops from abusive customers couldn’t have come soon enough as “kasu-hara” behavior seems to have become more commonplace across the ...

Similarly, 24-hour convenience stores are training staff on how to respond to abusive customers and many outlets have introduced signs warning that misbehavior will not be tolerated and that the ...

A Louisiana barista echoed the same complaints. The "handful [of customers] that you get each day who will berate or abuse you can take a drastic toll on your mental well being," he told Insider.

While these changes help curb abuse, they also risk alienating loyal customers. “Striking the balance between security and service is the crux of this challenge,” Gal notes. “Retailers must ...

A survey of 500 retail staff by Circle K, Maxol and Mr Price, found women were significantly more likely to suffer from abusive customers. It found 75pc of female respondents experienced ­violent ...

Similarly, 24-hour convenience stores are training staff on how to respond to abusive customers and many outlets have introduced signs warning that misbehavior will not be tolerated and that the ...