RBI Governor Sanjay Malhotra instructed banks to avoid repeated KYC document requests from customers, emphasizing the use of ...

Citing statistics, he noted that complaints filed under RBI’s Integrated Ombudsman Scheme have grown at a compound annual ...

India's central bank-regulated entities can leverage artificial intelligence internal controls to address consumer complaints ...

"In this age of competition, we will not survive long if we do not provide quality service to our consumers," Malhotra said ...

RBI Governor Sanjay Malhotra expressed concerns over the rise in customer complaints and urged bank and NBFC management to ...

RBI Governor Sanjay Malhotra asked banks to avoid calling customers repeatedly for ‘know your customer’ (KYC) documents.

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

RBI Governor Sanjay Malhotra urges banks to streamline KYC processes and enhance customer service. He criticized repeat ...

In response to the rising grievances, RBI Governor Sanjay Malhotra has urged banks to enhance their internal grievance ...

Since Sanjay Malhotra took office as governor in December, the Reserve Bank of India (RBI) has adopted a more accommodative ...

The Memorandum of Understanding (MoU) was signed by RBI Governor Sanjay Malhotra and BOM Governor Rama Krishna Sithanen G C S K, the central bank said in a statement on Tuesday.