RBI Governor Sanjay Malhotra instructed banks to avoid repeated KYC document requests from customers, emphasizing the use of ...

Citing statistics, he noted that complaints filed under RBI’s Integrated Ombudsman Scheme have grown at a compound annual ...

"In this age of competition, we will not survive long if we do not provide quality service to our consumers," Malhotra said ...

India's central bank-regulated entities can leverage artificial intelligence internal controls to address consumer complaints ...

RBI Governor Sanjay Malhotra asked banks to avoid calling customers repeatedly for ‘know your customer’ (KYC) documents.

RBI Governor Sanjay Malhotra expressed concerns over the rise in customer complaints and urged bank and NBFC management to ...

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

RBI Governor Sanjay Malhotra urges banks to streamline KYC processes and enhance customer service. He criticized repeat ...

The RBI under its new chief Sanjay Malhotra has cut the policy rate, relaxed lending regulations, and pumped in liquidity ...

In response to the rising grievances, RBI Governor Sanjay Malhotra has urged banks to enhance their internal grievance ...

The Memorandum of Understanding (MoU) was signed by RBI Governor Sanjay Malhotra and BOM Governor Rama Krishna Sithanen G C S K, the central bank said in a statement on Tuesday.