India's central bank-regulated entities can leverage artificial intelligence internal controls to address consumer complaints ...

Faced with a deluge of consumer complaints, India’s central bank is urging financial institutions to embrace the ...

"In this age of competition, we will not survive long if we do not provide quality service to our consumers," Malhotra said ...

RBI Governor Sanjay Malhotra instructed banks to avoid repeated KYC document requests from customers, emphasizing the use of ...

RBI Governor Sanjay Malhotra urges banks to streamline KYC processes and enhance customer service. He criticized repeat ...

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

The Memorandum of Understanding (MoU) was signed by RBI Governor Sanjay Malhotra and BOM Governor Rama Krishna Sithanen G C S K, the central bank said in a statement on Tuesday.

Sanjay Malhotra, the new Reserve Bank of India governor, is right to unwind some of his predecessor’s hawkish controls on a ...

The Reserve Bank of India (RBI) has issued a strong warning to banks and financial institutions, urging them to stop repeatedly asking customers for Know Your Customer (KYC) documents. RBI Governor ...

Since Sanjay Malhotra took office as governor in December, the Reserve Bank of India (RBI) has adopted a more accommodative ...

MUMBAI: With the increasing risks of green-washing in the financial sector space, Reserve Bank governor Sanjay Malhotra has ...

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